Return, Refund and Exchange Policy

We aim to ensure that every order is delivered correctly and in accordance with the product information provided on our website. Please review the following policy for details regarding returns, refunds, and exchanges.

Return, Refund and Exchange Eligibility

Items purchased are not eligible for return, refund, or exchange, except in the following circumstances:

• The wrong item was sent by the merchant.
• The item received does not correspond with the specifications, description, features, or other information advertised on the website.
• The item received is spoiled, damaged, or defective upon delivery.
• The delivery exceeds the timeframe stated in the company’s Shipping Policy.

Evidence Required for Refund Requests

Customers requesting a refund are required to provide sufficient evidence for the company to assess the request, including:

• A clear and continuous unboxing video showing the parcel in its unopened condition, including the shipping label, packaging, and item received.
• A clear video showing the first use of the item, where applicable.
• Relevant photographs, order details, or any other supporting documents requested by the company.

Request Submission

All return and refund requests must be submitted to hadvancelinktrading@outlook.com within 24 hours of receiving the item.

Any request submitted after the 24-hour period, or any request that does not include the required supporting evidence stated above, will not be accepted.